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The player struggles to withdraw his balance for unknown reason. The complaint was resolved as the player received her winnings. The player from Ireland won a jackpot of €2,275 on Dublinbet but the winnings were not credited to her account. Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. There is currently 1 bonus from Alexander Casino in our database, listed in the 'Bonuses' section of this page.
According to our approximate calculation or collected information, Alexander Casino is an average-sized online casino. In proportion to its size, it has received complaints with an average total value of disputed winnings. Since bigger casinos will often receive more complaints because of the larger number of players, we take into account both the casino's size and player feedback. Our evaluation has led to the casino's Safety Index, a numerical and verbal representation of our findings regarding safety and fairness of online casinos.
Win and withdrawal limits, payment options
This is a great sign, as any such rules could potentially be used against players to justify not paying out winnings to them. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience. An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities. Sadly, our database currently has no user reviews for Alexander Casino. You have the opportunity to be the first to evaluate and rate this casino on our website, regardless of whether your experience was positive or negative.
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Alexander Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database. In our casino review methodology, we pay extra attention to player complaints, as they give us an important insight into issues faced by players and the casinos' approach in resolving them. When calculating each casino's Safety Index, we consider all complaints submitted through our Complaint Resolution Center, as well as ones we collect from other sources.
The player from Brazil requested a withdrawal less than two weeks prior to submitting this complaint. The player from Germany tried to set a deposit limit, but the tool seemed to not be working properly. The player was allowed to deposit and wager an amount exceeding the set limit. The casino later informed us the issue that caused the deposit limit setting to not function propersly had been resolved. The player from Portugal requested a withdrawal 2 weeks ago, but he still hasn’t received his winnings. The complaint was resolved as the player received his withdrawal.
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The player from Estonia has requested withdrawal a few days ago. The player's winnings were voided for betting over the maximum allowed limit. The player had misunderstood the rules regarding which games contributed to the wagering requirements due to the way it was written in the terms and conditions.
Player complaints about Alexander Casino
Based on these, we calculate an overall user feedback score, which can range from Terrible to Excellent. The player from France deposited 50 euros on the HiperWin website but couldn't access the sportsbook. Customer service informed them that their account was closed due to an incorrect nationality provided during registration. The complaint was initially rejected due to the player registering from a country different from their actual location. However, upon revisiting the issue, the casino had a change of heart www.spiridonaurillac.com and decided to refund the player.
The greater the Safety Index, the higher the likelihood of playing and receiving your winnings smoothly. Carry on reading our Alexander Casino review to make an informed decision whether or not this casino is the right fit for you. Alexander Casino has been subject to a thorough evaluation done by our expert casino review team. The team has analyzed its strengths and shortcomings in accordance with our casino review methodology. The player from France had claimed a bonus and had winnings worth 500 USD.
The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved. The player from Norway tried to request a withdrawal, but the casino accused him of bonus abuse and confiscated all accumulated winnings. It turned out that the wagering requirements for the deposit bonus were not met at the time he requested a withdrawal. The casino restored the confiscated winnings disputed winnings, and the player was provided with a chance to meet the requirements. Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience.
The player from Brazil had had difficulties withdrawing his winnings from an online casino due to a specific document request from the casino. The document that the casino had requested was reportedly non-existent according to the player's bank. The player had favored using PIX for transactions, which had necessitated only a CPF for payment. We had tried to assist the player and had extended the complaint's timeline. However, the player had not responded, preventing further investigation. Eventually, the player had informed us that the withdrawal had been successfully processed, leading us to close the complaint as resolved.
